JOB DESCRIPTION

Position
Customer Service Representative Tech Support
Description
The Customer Representative will provide technical problem resolution the customers by performing a question diagnosis while guiding users through step-by-step solutions. The support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Some solutions may require follow-up, research, or escalation Level 4 Team for further troubleshooting and issue resolution. Representatives will perform related work as required.
Work Days
Monday to Sunday with 2 days off per week
Work Hours
Availability from 8:50 a.m. until 7:00 p.m. PST
Salary
Skills:
  • Ability to speak and write clearly and accurately
  • Excellent problem-solving and decision-making
  • Knowledge of customer service principles and practices.
  • Have relevant knowledge on GSM, LTE and prepaid mobile services (preferred)
  • Knowledge of relevant software computer applications and equipment.
    • Requirements:
  • Bachelor’s degree (preferred)
  • Fully bilingual (English and Spanish).
  • Availability to work on Saturdays and Sundays
  • 1 - 2 years’ experience as a Support Representative in a Telecommunications (Mobile Phone, Prepaid Phone Services) or any Technical Account.
  • Focuses and guides self and team members in accomplishing work objectives.